At Digtize, we value the trust you place in us when partnering for website development and digital marketing solutions. As a client-focused agency, we aim to deliver high-quality services that meet your expectations. However, we understand that sometimes projects may need adjustments, and refunds may be required. This policy outlines our refund process and conditions.
1. Scope of Refunds Refunds are applicable only for services provided directly by Digtize and purchased through our official website (Digtize.com). This includes website development, digital marketing services, and associated offerings.
2. Eligibility for Refunds Refunds may be requested under the following conditions:
- Service Cancellation: If you choose to cancel the service before the start of the project, you are eligible for a full refund.
- Project Delay: If the project does not begin within 15 business days from the agreed start date, you may request a refund for the initial deposit or payment made.
3. Non-Refundable Situations Refunds will not be applicable in the following situations:
- Work Delivered: Once a project milestone or final deliverable has been provided as per the agreed scope of work.
- Change in Project Scope: Any changes in project scope after the agreement will not be eligible for a refund if the original scope has been met.
- Third-Party Costs: Any third-party costs (such as domain registration, hosting, and advertising spend) are non-refundable, as these are paid directly to external vendors.
4. Process for Requesting a Refund To initiate a refund request, please contact us at support@staging.digtize.com with your project details, reason for the refund, and any supporting documentation within 10 days of receiving the service or deliverable. Our team will review your request and respond within 5-7 business days.
5. Refund Timeline Once a refund is approved, it will be processed within 14 business days. Refunds will be credited back to the original payment method used during the purchase.
6. Modifications to this Policy Digtize reserves the right to modify this Refund Policy at any time without prior notice. Please review this policy periodically to stay informed of any updates.